Henderson Eye Center, LLC, Pamela R. Henderson, MD A personal approach to quality eye care
     
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FAQs

FAQs

Frequently Asked Questions



Office hours
What should I bring to my appointment?
Do you accept my insurance?
How long can I expect to be at the office for an appointment?
Do you fit or prescribe contact lenses?
If I need a refill of my eye drops?
If I have a question regarding a bill I received?

Office hours


Our office is open Monday to Friday from 8:00am to 5:00pm.

If you are having a problem that needs immediate attention after hours, call our office at (413) 733-1818, and you will connect to the answering service. They will then contact the covering ophthalmogist for you.


What should I bring to my appointment?


We would like to make your appointment as pleasant as possible. To assist us, please bring the following information with you on the day of your appointment.

If you are a new patient and were sent forms in the mail,please complete them at home, and bring them with you to your appointment.
If you were not sent forms to complete, please arrive 10 minutes early to complete them at the office.

Please bring your insurance cards & a photo ID so we can make a copy of them for your file.

Please bring any co-pay or deductible amounts you are responsible for.

If your insurance requires an insurance referral for payment of services rendered,please contact your primary care doctor in advance of the appointment so they can put a referral into the system for you. If we have not received the insurance referral when you arrive for your appointment, you will be asked to sign a waiver which holds you responsible for payment of the services rendered until the referral is received.


A list of all medications you are currently taking, including dosages and frequency.

Dates of any prior eye surgery or other surgery.

Family history of eye problems

Allergy history

Your current eyeglasses, and if you wear contacts the prescription measurements you wear.

If you wear soft contact lenses, we ask that you remove them 24 hours prior to your eye exam visit here. If you wear hard contacts they need to be removed 2 weeks prior to your exam.

Any previous medical eye records and/or diagnoses relating to your eye condition

If your appointment is for an initial evaluation or retinal problem,it is advisable to bring a companion who can drive you home, because the dilating drops used during the examination will blur your vision. We also advise you to bring a pair of sunglasses for your comfort following the exam. If you forget or do not have any sunglasses,a pair of disposable sunglasses will be given to you upon leaving.


Do you accept my insurance?


Our office submits claims to Medicare, Medicaid (some of their plans), HMOs and other private insurance carriers for covered services. For non-covered procedures, copayments and deductibles,payment is expected at the time the service is rendered.

If you are part of a managed care insurance plan, it is your responsibility to obtain an insurance referral from your primary care physicians to see a specialist.


How long can I expect to be at the office for an appointment?


When you come for your appointment our trained staff will do the intial intake of information and perform the necessary tests prior to seeing the doctor.As most appointments may require dilation of the eye,this usually can take up to 30 minutes,sometimes more depending on the individual, to take effect after the drops are put in.

During this time you will be asked to wait in the dilating area until your eyes are dilated for the remainder of the exam by the doctor.

Total time for an appointment can be 1-2 hrs.


Do you fit or prescribe contact lenses?


We do not do exams for contact lens, so any prescription you receive from our office will be for glasses.



If I need a refill of my eye drops?


If you need a refill of your eye drops, you should call the office Monday to Friday between the hours of 8:00am - 5:00pm. Our staff will take down the information and process your request within 24-48 hours.

If I have a question regarding a bill I received?


Our billing is done thru Postive Results Billing Services. If you have a question regarding your billing statement,Positive Results can be reached at (413)540-0150 or (888)442-4484.


 
Henderson Eye Center, LLC, 299 Carew Street, Suite 400, Springfield, MA 01104
Pamela R. Henderson, MD • Tel: 413-733-1818 • Toll Free: 866-921-2020 • Fax: 413-732-2341

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