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413-733-1818 299 Carew St # 400, Springfield, MA

Frequently Asked Questions

Please view our frequently asked questions below, or call us with any questions. Henderson Eyecare Center is available for all of your eyecare needs no matter how big or small.  Our team of certified opthalmologists have the capabilities to provide exceptional eye and vision care for your entire family throughout Western Massachusetts.

What are your office hours?

Our office is open Monday to Friday from 8:00am to 4:30pm.

If you are having a problem that needs immediate attention after hours, call our office at (413) 733-1818, and you will connect to the answering service. They will then contact the covering ophthalmologist for you.

What should I bring to my appointment?

We would like to make your appointment as pleasant as possible. To assist us, please bring the following information with you on the day of your appointment.

  • If you are a new patient and were sent forms in the mail, please complete them at home, and bring them with you to your appointment. If you were not sent forms to complete, please arrive 10 minutes early to complete them at the office.
  • Please bring your insurance cards & a photo ID so we can make a copy of them for your file.
  • Please bring any co-pay or deductible amounts you are responsible for.
  • If your insurance requires an insurance referral for payment of services rendered, please contact your primary care doctor in advance of the appointment so they can put a referral into the system for you. If we have not received the insurance referral when you arrive for your appointment, you will be asked to sign a waiver which holds you responsible for payment of the services rendered until the referral is received.
  • A list of all medications you are currently taking, including dosages and frequency.
  • Dates of any prior eye surgery or other surgery.
  • Family history of eye problems
  • Allergy history
  • Your current eyeglasses, and if you wear contacts the prescription measurements you wear.
  • If you wear soft contact lenses, we ask that you remove them 24 hours prior to your eye exam visit here. If you wear hard contacts, they need to be removed 2 weeks prior to your exam.
  • Any previous medical eye records and/or diagnoses relating to your eye condition.
  • If your appointment is for an initial evaluation or retinal problem, it is advisable to bring a companion who can drive you home, because the dilating drops used during the examination will blur your vision. We also advise you to bring a pair of sunglasses for your comfort following the exam. If you forget or do not have any sunglasses, a pair of disposable sunglasses will be given to you upon leaving.

Do you accept my insurance?

Our office submits claims to HMOs and other private insurance carriers for covered services. For non-covered procedures, copayments and deductibles, payment is expected at the time the service is rendered.

If you are part of a managed care insurance plan, it is your responsibility to obtain an insurance referral from your primary care physicians to see a specialist.

NOTE: We do not accept Medicaid or MassHealth

How long can I expect to be at the office for an appointment?

When you come for your appointment our trained staff will do the initial intake of information and perform the necessary tests prior to seeing the doctor. As most appointments may require dilation of the eye, this usually can take up to 30 minutes, sometimes more depending on the individual, to take effect after the drops are put in. During this time you will be asked to wait in the dilating area until your eyes are dilated for the remainder of the exam by the doctor.

Total time for an appointment can be 1-2 hrs.

Do you fit or prescribe contact lenses?

We do not do exams for contact lens, so any prescription you receive from our office will be for glasses.

If I need a refill of my eye drops?

If you need a refill of your eye drops, you should call the office Monday to Friday between the hours of 8:00am – 4:30pm. Our staff will take down the information and process your request within 24-48 hours.

If I have a question regarding a bill I received?

Our billing is done thru Positive Results Billing Services. If you have a question regarding your billing statement, Positive Results can be reached at (413) 540-0150 or (888) 442-4484>.

Why do I suddenly need glasses to read?

In most people, our ability to focus up close decreases as we age into our forties and beyond. This can be corrected with prescription reading glasses or bifocals.

What is the difference between an ophthalmologist and an optometrist?

An ophthalmologist (MD) has a medical degree and is licensed to practice medicine and perform eye surgery. An ophthalmologist is qualified to diagnose and treat all eye diseases, perform surgery and prescribe and fit glasses and contact lenses.

An optometrist (OD) has a degree in optometry and is licensed to practice optometry. They are qualified to determine the need for glasses and contact lenses, order x-rays and lab tests and screen for some eye conditions. Unlike an ophthalmologist, an optometrist cannot perform surgical procedures.

When should my child’s eyes be examined?

Most physicians test vision as part of a child’s medical examination. They may refer a child to an ophthalmologist (a medical eye doctor) if there is any sign of an eye condition.

Can my child wear contact lenses during sports activities?

Yes, contact lenses provide excellent vision for most sports. However, they do not protect the eyes from injury. Therefore, contact lens wearers should use polycarbonate sports safety goggles or glasses when participating in sports.

Is it safe for me to clean my contact lenses with a homemade solution?

Using commercial saline solutions is the safest method of cleaning lenses.

How often do I need to get my prescription changed?

There is no predetermined schedule for changing glasses or contacts. However, we recommend having regular eye examinations.

How often do I need to get my prescription changed?

There is no predetermined schedule for changing glasses or contacts. However, we recommend having regular eye examinations.

I see fine. Do I still need an eye exam?

Regular eye exams are the only way to catch silent or asymptomatic diseases in their early stages, when they’re more easily managed or treated.

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For any additional questions, please don’t hesitate to give us a call at 413-733-1818.

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